Struggling to pay

If you are experiencing issues paying your council tax, please talk to us so we can help you.

Please also see our financial support and advice resources. 

Income from council tax helps us to provide many essential services for local people in South Staffordshire. 

What should I do if I'm unable to pay my council tax? 

We understand that not everyone can pay their council tax during this difficult period and you may be worrying about money because your household income has changed.

We offer a range of support and advice to help you make your council tax payments.

If you are finding it hard to pay, we urge you to contact us as soon as possible.

If you speak to us, we may be able to help you by: 

• Making sure you are getting the correct discounts or reductions that could reduce your bill.
• Choosing a way to pay that is best for you.
• Choosing a payment date that is best for you.
• Making an arrangement so you know what to pay and when.
• Rescheduling your payments over an extended payment period.
• Making a referral for free independent debt advice.

If you have a low income from work or benefits and savings below £6,000 (for pensioners £16,000), you could be entitled to a reduction in the council tax you pay. 

Further information and how to apply:

• Council Tax Support CTS 
• Universal Credit UC 
• Discretionary Housing Payment DHP 
• Debts, Bills & Borrowing
• Benefits calculator
• Help with the cost of living

If you are in difficulty, we urge you to contact us as soon as possible so that we can start to help you. Please call 01902 696000.

Opening times:

Mon-Tue,Thu-Fri:  9am-5pm 

Wed:  10am-5pm 

Sat-Sun: closed