The Council is currently reviewing all Council Tax accounts where a 25% Single Person Discount has been applied.
This is to make sure that:
- the account holder is still eligible for the discount;
- the bills we send to you are correct; and
- everyone is charged the correct amount.
The review is being carried out in partnership with NEC Software Solutions UK (NEC) so if you are contacted by them directly, don’t worry, NEC will manage all resident enquiries relating to this review.
What you need to do
If you have received a review letter you will need to complete a declaration form.
The quickest and most convenient way to make your declaration is to go to https://www.spd-review.co.uk/SSTAFFS and enter your unique 10-digit code which can be found in your review letter.
The process is quick, free and easy and should only take you a few minutes to complete.
Alternatively, you can call NEC on 01902 477126 or return your declaration in the post to:
NEC Response
PO Box 152
Twickenham
TW2 6XZ
If you do not respond
If you receive a review letter and do not respond, the discount will be removed from your account so please ensure you respond as soon as you receive your letter.
In accordance with Schedule 3 of the Local Government Finance Act 1992 a £70 penalty will be charged where the form is not returned as part of this review and as a result does not notify the council without reasonable excuse that the discount should not apply or no longer applies.
I have already informed the Council of a change in circumstances. Do I need to complete the form?
Yes, complete the online form or paper version of the form and include all the details of your current situation.
I receive mail for previous occupants, what should I do about this?
You need to write on the envelope that the person no longer lives at the address and return it to the sender, and we will investigate.