At South Staffordshire Council, we are committed to customer care and being a customer-focused organisation. We want to work with residents to develop and improve services as part of our Customer Promise.
At South Staffordshire Council, we are committed to customer care and being a customer-focused organisation. We want to work with residents to develop and improve services as part of our Customer Promise.
The way we handle customer feedback is a key component in this process, and we welcome customer feedback, compliments, complaints to learn from and to help put things right when they go wrong. Your feedback helps us improve our services.
How to provide feedback
We want to hear from you if:
If you would like to provide us with some feedback please click this link.
Please do not use this form to report missed bins, please ring 01902 696000 or email info@sstaffs.gov.uk. Please note, if your bin has been missed this must be reported to us by 5pm the next working day.
Complaints where legislation and limits apply
For example, planning appeals, housing decisions, benefit entitlement, and revenue reductions cannot be considered.
Staffordshire County Council services:
If you wish to raise any issues with these services, please visit staffordshire.gov.uk
Housing complaints
For property maintenance issues, please contact your landlord.
If you make a complaint, we will:
If you are unhappy about the way a member of the council has behaved, you can complain to the council's Monitoring Officer by emailing: monitoring_officer@sstaffs.gov.uk.
We’re dedicated to providing a website that meets your needs, and your feedback plays a vital role in helping us do that! While you explore our site, you’ll notice a simple way to share your thoughts: the ‘Was this page useful?’ button on every page highlighted by a smiley face and a sad face.
Recent improvements from your recommendations include:
What you told us we’re doing well
